Return Policy and Guarantees:
If you receive a defective item, please contact us before returning the item.
We will replace the defective item(s) with new item(s).
We warrant that the items will be free from defects in design, assembly, materials or workmanship for a period of 30 days from the date of purchase.
After 30 days, please contact the manufacturer for replacement of a defective product.
Refund : Upon receipt of the package, you have 7 days to return the new item for a refund, the product must be returned in its original packaging and this packaging must be intact.
Shipping, handling, and return shipping costs are non-refundable unless an item is defective and we are unable to replace it, or you received the wrong item.
Refunds will be issued to the original payment method, typically within 2-3 business days of receiving your return.
*Please note: If you are returning items that qualified for free shipping, a shipping fee will be deducted from your refund to cover shipping and handling costs.
*For clothing, coats, boots, the refund will be in the form of credit.
No refunds on items that have been unpacked and/or used.
You must have a Return Authorization (RMA) number.
No item will be refunded without authorization.
Satisfaction Guarantee: We offer a satisfaction guarantee on several products, including dog collars, training collars, and bark collars. If you are not satisfied, you have 30 days to return the product and the refund will be issued as a store credit, which you can use to purchase another product online or in-store. The satisfaction guarantee logo must be present on the product page for the product to be eligible for a return for store credit. If you are unsure, please contact us to find out if the product is eligible for the satisfaction guarantee.
Online store www.sherbrookecanin.com
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After receiving your return authorization, you can choose your preferred carrier using your own return label. Prepaid return labels are not applicable for product exchanges that are not defective.
To avoid shipping charges, you can return the merchandise directly to the Sherbrooke branch at 4921 boul. industriel, J1R 0P4.
Exchange: For new items that you want to exchange (for example, an item of the wrong size), place a new order and then return the item that does not fit to us. We will refund the item upon receipt of the package.
Please note: For hygiene reasons and to protect our customers, the following products cannot be exchanged or refunded: litter trays and accessories, including Pet Loo grass, toilet training items, grooming items, beds, cages, bowls and waterers.
Sherbrookecanin.com does not guarantee the availability of products offered on our website or in store. If sherbrookecanin.com cannot deliver any of the products due to a stock shortage, it will notify the customer as soon as possible of the expected delay and will not be liable for any damages the customer may have suffered due to a stock shortage.
Cancellation : Any order can be canceled within 30 minutes of validation. After this time, no cancellations will be accepted, including changes to payment methods. Please check your order carefully before validation.
Conditions of sale:
When you place an order and make payment, you automatically accept and assume all the conditions of use of the website www.sherbrookecanin.com
Sherbrooke Canin reserves the right to cancel an order without notice, to limit the quantities of items ordered or to refuse to do business with a customer.
