Conditions of sale on our animal products, Return policy

Return policy and guarantees:

If you receive a defective item, please contact us before returning the item.
We will replace the defective item(s) with new item(s).
We warrant that the items will be free from defects in design, assembly, materials or workmanship for a period of 30 days from the date of purchase.
After 30 days, please contact the manufacturer for replacement of a defective product.
Refund : upon receipt of the package, you have 7 days to return the new item for a refund, the product must be returned in its original packaging and this packaging must be intact.
Shipping, return and postage charges are non-refundable unless an item is defective and we are unable to replace it, or you did not receive the correct item.
Refunds will be made to the payment method used at the time of purchase, generally within 2 to 3 business days following receipt of your return.
*Please note: If you are returning items that qualified for free shipping, a freight charge will be deducted from your refund to cover shipping and handling costs.
*For clothing, coats, boots, reimbursement will be in the form of credit.
No refunds on items that have been unpacked, and/or used.
easy return
You must have an authorization number to return an item (RMA).
To make a return or any other request, please contact us by telephone, Live Chat or email. A quick response guaranteed.
No item will be refunded without authorization.
satisfaction guaranteed
Satisfaction guaranteed: we offer a satisfaction guarantee on several products, anti-escape, training collar, anti-bark, in the case of dissatisfaction, you have 30 days to return the product, the refund will be made in the form of credit in store, which you can use to purchase another product online or in store. The Satisfaction Guaranteed logo must be on the product page for the product to be eligible for a return for store credit. In case of uncertainty, please contact us to find out if the product qualifies for the satisfaction guarantee.
Online store

After receiving your return authorization, you can choose the carrier of your choice using your own return label. Prepaid return labels are not applicable on an exchange of product that is not defective.

To avoid shipping costs, you can return the merchandise directly to the Sherbrooke branch at 4921 boul. industrial, J1R 0P4.

Exchange: For new items that you want to exchange (for example, wrong size item) Place a new order and then return the item that does not fit, we will refund the item upon receipt of the package.

Please note: For hygiene reasons and for the protection of our customers, the following products cannot be exchanged or refunded: accessories and litter boxes, including Pet Loo grass, potty training items, toiletry items grooming, beds, cages as well as bowls and drinkers. does not in any way guarantee the availability of products offered on our website or in store. If cannot deliver one or other of the products due to a shortage of inventory, it will notify the customer as soon as possible of the expected delay and it will in no case be responsible for any damage that the customer could have suffered due to inventory shortage.

Sale condition:

When you place the order and make payment, you automatically accept and assume all the conditions of use of the website

Sherbrooke Canin reserves the right to cancel an order without notice, to limit the quantities of items ordered or to refuse to do business with a customer.